Cancellation Policy

Your Peace of Mind, Our Priority ​

GENERAL TERMS

All garments are ​made-to-order, meaning materials are irreversibly allocated upon production initiation. While we encourage you to finalize your choice, we understand changes may arise. Below are our terms for order modifications: ​

UNPAID ORDERS

• Orders not paid within ​30 days of placement will be ​automatically canceled.
• No refund or credit is issued for unprocessed unpaid orders. ​

PAID ORDERS

​Before Tailoring Begins

• Full refund (100%) for dress purchase, accessories, shipping, and rush fees if canceled ​before production starts.

​After Tailoring Begins

Refund eligibility depends on the ​production timeline: 

Cancellation Timing	Dress Refund	Accessories & Shipping	Rush Fee Refund
Before Tailoring Confirmed	100%	100%	100%
Within 24 Hours of Tailoring Start	80%	100%	100%
24–72 Hours After Tailoring Start	70%	100%	100%
Beyond 72 Hours of Tailoring Start	50%	100%	0%

Key Notes:

• Rush fees are ​non-refundable after 72 hours of tailoring confirmation.
• Shipping costs for expedited orders (48/72-hour delivery) follow the same refund structure.

SHIPMENT & CANCELLATION ​

• Orders already shipped: Non-cancellable and non-returnable. ​
• Production timeline notifications: You will receive an email confirming tailoring has begun. ​

REFUND PROCESS

1. Submit cancellation requests via email to ​**service@promdressclub.com** with:
• Order number
• Cancellation reason
• Attach supporting documents (e.g., proof of payment)
2. Refunds processed within ​5–7 business days to original payment method. ​

IMPORTANT NOTES ​

• Custom Orders: No exchanges or restocks due to material uniqueness.
• ​Force Majeure: Delays caused by material shortages or unforeseen events will be communicated promptly. ​
• Time Zones: All timelines adhere to ​GMT+0 standards.

Order by [Date] for guaranteed delivery before your wedding day.

 Need assistance? Contact our timeline advisor: service@promdressclub.com